- Manual for Creative Stream Site Manager
- Website issue troubleshooter
- Uploading images and image problems
- I'm not getting any emails, but I can send them fine
- Accessing email on your iPhone or iPad
- I want to access email on another system
As one of our clients, we don't expect you to have any problems with our products once we have delivered them to you. We are constantly receiving compliments about our Content Management System from relieved users who no longer feel out-of-depth updating their website.
However, when it comes to using computers, handheld devices and software, there will always be frustrations and things that don't go quite right, and we'd like to help out. Here are some solutions to common problems with Creative Stream email, editing your webpage, and stuff like that - have a go and see if you can sort out your problem, and if it doesn't work, we'll be happy to talk you through it on the phone!
Someone has told me my website isn't working. Can you fix it straight away?
First of all, don't panic! Although it's possible that there's a general issue with your website, more often than not we'll look at the site and it'll appear be working fine, so even finding what the problem is can be quite a task. Websites work differently depending on which operating system (i.e. Windows 7, OSX etc), browser (Firefox, Internet Explorer, Chrome etc) they are displaying on, and even the version of the browser you are using; on top of that, the settings configured on the browser can also mess things up. If the problem is confined to Internet Explorer 9, for example (as is often the case *shakes fist at IE*), we're not going to be able to fix it unless we know that.
So it'd be really useful, when you're letting us know that something on your site isn't working, to get the person who is reporting the problem to do the following so we know exactly what we're dealing with:
- Go to supportdetails.com
- Enter your name and email address
- In the "Recipient's Email" field, enter our email address: firstname.lastname@example.org
- Send details
We will get an email with all the information we need so that we can determine whether the problem is with to do with the site itself, or the user's browser.
I'm trying to upload photos to my site but the image editor is crashing/ giving error messages
Your images are probably too big. Most of our sites are a maximum of 1040px wide, so the massive images that digital cameras create nowadays aren't strictly necessary for the purposes of web design.
Have a look at the file size next to your images, and if they are any more than 2MP (2,000KB) (and a maximum of 6 megapixels) then they will either take ages to upload or the system will throw a hissy fit over them!
- Resizing content images
We recommend resizing to a width of 1200px for content images. This will work well for responsive websites and is small enough to upload quickly.
- Banner and Page Images
For any precise images like page images or banners, we will have given you the size of each but drop us an email if you've forgotten/lost it. Make sure you upload these into the right folders in the Image editor.
- Photo resizer
We've done some scouting and found this image resizer for you to download. Not only does it resize photos, it can also crop to a certain size if you have banners or page images on your site which need to be exactly the right dimensions.
Simple instructions: Add the files to the right hand window, Press Advanced Options to access the editing box for resizing, cropping etc, specify the Output folder then press Convert.
This is a direct link to the download... They might change the link at some point so if this doesn't work, please let us know!
Download photo resizer for Windows by CodePlex
NB Never upsize a photo, or use a photo for a banner or page image that isn't cropped to the right dimensions, or it will look very strange.
Mail box full ? Check your settings to ensure mail is not kept on the server.
The settings in your email client (e.g. Outlook Express, MacMail etc) are probably not configured to delete messages on the server, so the server has clogged up with every email you've ever received! This is a problem with the email client, not our server, so we'd recommend getting in touch with IT support to solve this, or alternatively here are some links which may help you to do it on your own.
You will need to find out what version of the programme you're using before you look at this. This can normally be found in the About or Help sections.
In Outlook Express 2010
- Click the File tab --> Click Account Settings --> Click on Account Settings again
- Highlight existing email account, click Change, click More Settings
- Click Advanced tab, in Delivery section uncheck box "Leave a copy of message on the server."
- Click OK, click Next, after test email has been sent click close, click Finish.
In Outlook Express 2007 and earlier, Thunderbird, Eudora, Mail for Mac and Entourage:
Read this web page
- Go to settings, Click on Mail, Contacts, Calendars
- Add Account and select Other, then Add Mail Account
- Type your name as you want it displayed, Email, password and your description
- On the next page, select POP (not IMAP)
Under Incoming Mail Server and Outgoing Mail Server put in:
- Host Name: mail.yourdomain.com
- User Name: This is the part before the @ in your email address ie. johnsmith
- Password: your password
Once this is all completed, there are some additional things that you need to do in Advanced:
- Make sure Use SSL is off
- Authentication is set to Password
- Delete from Server is set to what you require
- Server Port is 110
- S/MIME is off
You will also need to make sure your Outgoing Mail Server settings are as follows:
- Use SSL is off
- Authentication is set to Password
- Server Port is 587
There are a few basic rules on this, and as we are not a technology support business, we can point you in the right direction but we don't know how your mail software works unless we happen to use it ourselves. The information below is in an effort to help you figure this out yourself:
- Add or edit your mail account in the desired software
- If you have an option you need to choose to to set it up manually
- If you are asked, use POP (not IMAP)
When you put in the address for incoming mail or host name you need to put:
- You will then need to put in your username for incoming mail which is the part before the @ in your email address ie. johnsmith - if this fails to work, try the whole address ie. email@example.com
- You will also need to put in your password
If this is you main mail account, then make sure that in the options you have it set to:
delete mail when picked up (or equivalent)
- Make sure Use SSL is off
- Password is the only security so make sure that if there are other options, you don't use them. For example, S/MIME should be off, or any other security method.
- Your incoming port, if you are asked for it, is 110
- Outgoing mail (sometimes called SMTP) is exactly the same settings as incoming apart from the port number which will either be 25 or 587 - if one doesn't work correctly, then use the other. This means that SSL needs to be off, that you are using the same address, username and password as the incoming mail above.